Refund policy

Returns & Refunds Policy

We take great care in handcrafting and packaging every Boujie & Co order. As each piece is handmade, slight variations in colour, texture and finish may occur. These natural variations make every piece unique and are not considered faults.

Change of Mind

Please choose carefully, as we do not offer returns, exchanges or refunds for change of mind.

Personalised, custom-made and made-to-order products cannot be returned or exchanged for change of mind. This does not affect your rights under Australian Consumer Law if a product is faulty, damaged or significantly different from its description.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 15 days of receiving it so we can assess and resolve the issue promptly.

Please provide:

• Your name and order number

• A description of the issue

• Clear photographs of the product

• Photographs of the parcel and packaging if it arrived damaged

Once assessed, an appropriate remedy may include a repair, replacement or refund in accordance with Australian Consumer Law.

Please contact us before returning an item. If the item is confirmed to have a fault covered by Australian Consumer Law, reasonable return costs will be reimbursed where required.

The requested 15-day notification period does not exclude or limit any rights or remedies available under Australian Consumer Law.